Privacy Policy
Updated on 27.09.2025
This Privacy Policy explains how we collect, use, disclose, and protect your personal data.
Updated on 27.09.2025
This Privacy Policy explains how we collect, use, disclose, and protect your personal data.
1. Important Information and Who We Are
Monq Ltd (together with its subsidiaries, referred to as “Monq,” “we,” “us,” or “our”) is the controller responsible for your personal data, unless otherwise specified. If you have any questions about this Privacy Policy, including requests to exercise your legal rights, please contact us using the details in Section 10.
Monq Ltd (together with its subsidiaries, referred to as “Monq,” “we,” “us,” or “our”) is the controller responsible for your personal data, unless otherwise specified. If you have any questions about this Privacy Policy, including requests to exercise your legal rights, please contact us using the details in Section 10.
Personal Data We Collect
Personal data means any information relating to an identified or identifiable individual. Depending on your interactions with us, we may collect:
● Identity Data: name, title, date of birth, gender.
● Contact Data: billing address, delivery address, email, phone number.
● Technical Data: IP address, login data, browser type and version, device ID, time zone settings, operating system, and platform.
● Profile Data: account credentials, purchases, preferences, feedback, survey responses.
● Usage Data: how you use our website, products, and services.
● Marketing & Communications Data: your marketing preferences and communication settings.
We also collect aggregated statistical or demographic data, which does not directly identify you.
Personal data means any information relating to an identified or identifiable individual. Depending on your interactions with us, we may collect:
● Identity Data: name, title, date of birth, gender.
● Contact Data: billing address, delivery address, email, phone number.
● Technical Data: IP address, login data, browser type and version, device ID, time zone settings, operating system, and platform.
● Profile Data: account credentials, purchases, preferences, feedback, survey responses.
● Usage Data: how you use our website, products, and services.
● Marketing & Communications Data: your marketing preferences and communication settings.
We also collect aggregated statistical or demographic data, which does not directly identify you.
How We Collect Your Data
We collect personal data in the following ways:
● Direct interactions: when you fill out forms, apply for services, create an account, subscribe, request marketing, or contact us.
● Automated technologies: as you interact with our website, we automatically collect Technical Data.
● Third parties and public sources: such as analytics providers (e.g., Google) or search information providers.
We collect personal data in the following ways:
● Direct interactions: when you fill out forms, apply for services, create an account, subscribe, request marketing, or contact us.
● Automated technologies: as you interact with our website, we automatically collect Technical Data.
● Third parties and public sources: such as analytics providers (e.g., Google) or search information providers.
How We Use Your Data & Legal Basis
We use your personal data only where permitted by law. The main legal bases are:
● Performance of a contract – where processing is necessary to deliver our products or services.
● Legitimate interests – where processing is necessary to operate and improve our business, provided your rights are not overridden.
● Legal obligations – where we must comply with applicable law.
● Consent – where you have given us explicit consent.
Examples of use include:
● Managing our relationship with you (e.g., service updates, responding to queries).
● Administering our business and website (e.g., troubleshooting, data analysis, system
security).
● Delivering relevant content and advertisements, and measuring effectiveness.
● Sending marketing communications and personalised recommendations.
You can opt out of marketing at any time via unsubscribe links or by contacting us.
We use your personal data only where permitted by law. The main legal bases are:
● Performance of a contract – where processing is necessary to deliver our products or services.
● Legitimate interests – where processing is necessary to operate and improve our business, provided your rights are not overridden.
● Legal obligations – where we must comply with applicable law.
● Consent – where you have given us explicit consent.
Examples of use include:
● Managing our relationship with you (e.g., service updates, responding to queries).
● Administering our business and website (e.g., troubleshooting, data analysis, system
security).
● Delivering relevant content and advertisements, and measuring effectiveness.
● Sending marketing communications and personalised recommendations.
You can opt out of marketing at any time via unsubscribe links or by contacting us.
Sharing Your Data
We may share your personal data with:
● Service providers who perform functions on our behalf (e.g., hosting, IT support, communications).
● Affiliates and subsidiaries within the Monq group.
● Legal or regulatory authorities where required by law.
● Business transactions such as mergers, acquisitions, or asset sales.
We require all third parties to respect the security of your personal data and process it only in line with our instructions.
We may share your personal data with:
● Service providers who perform functions on our behalf (e.g., hosting, IT support, communications).
● Affiliates and subsidiaries within the Monq group.
● Legal or regulatory authorities where required by law.
● Business transactions such as mergers, acquisitions, or asset sales.
We require all third parties to respect the security of your personal data and process it only in line with our instructions.
6. International Transfers
Your data may be transferred to and stored in countries outside your country of residence, including the UK, USA, and Türkiye, where our subsidiaries operate. We take appropriate safeguards to ensure an adequate level of protection for such transfers.
Your data may be transferred to and stored in countries outside your country of residence, including the UK, USA, and Türkiye, where our subsidiaries operate. We take appropriate safeguards to ensure an adequate level of protection for such transfers.
Data Security
We use appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure. Access is limited to those who have a business need and are bound by confidentiality obligations.
We use appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure. Access is limited to those who have a business need and are bound by confidentiality obligations.
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, tax, or regulatory requirements. In some cases, we may anonymise your data for research or statistical purposes, in which case it is no longer personal data.
We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, tax, or regulatory requirements. In some cases, we may anonymise your data for research or statistical purposes, in which case it is no longer personal data.
Your Right
Depending on applicable law, you may have the right to:
● Access your personal data.
● Request correction or deletion.
● Object to or restrict processing.
● Withdraw consent where processing is based on consent.
● Request transfer of your data to you or another provider.
We aim to respond to all legitimate requests within one month.
Depending on applicable law, you may have the right to:
● Access your personal data.
● Request correction or deletion.
● Object to or restrict processing.
● Withdraw consent where processing is based on consent.
● Request transfer of your data to you or another provider.
We aim to respond to all legitimate requests within one month.
Contact Details
If you have questions about this Privacy Policy or wish to exercise your rights:
Email: privacy@monq.com
Postal address: 167-169 Great Portland Street, 5th Floor W1W 5PF London, UK
If you have questions about this Privacy Policy or wish to exercise your rights:
Email: privacy@monq.com
Postal address: 167-169 Great Portland Street, 5th Floor W1W 5PF London, UK
Complaints
You have the right to lodge a complaint with your local data protection authority.
● In the UK: Information Commissioner’s Office (ICO).
● In the EU: your local supervisory authority.
We would, however, appreciate the chance to address your concerns directly before you contact a regulator.
You have the right to lodge a complaint with your local data protection authority.
● In the UK: Information Commissioner’s Office (ICO).
● In the EU: your local supervisory authority.
We would, however, appreciate the chance to address your concerns directly before you contact a regulator.
Changes to this Privacy Policy
We keep this Privacy Policy under regular review. Updates will be posted on our website, with the “last updated” date clearly indicated. Please keep us informed if your personal data changes during your relationship with us.
We keep this Privacy Policy under regular review. Updates will be posted on our website, with the “last updated” date clearly indicated. Please keep us informed if your personal data changes during your relationship with us.
Third-Party Links
Our website may include links to third-party websites, plug-ins, or applications. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.
Our website may include links to third-party websites, plug-ins, or applications. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.
Live in weeks,
not quarters.
Live in weeks,
not quarters.